Effective Date: 12/3/2024

Welcome to Hero Gear Co.! By accessing or using our website and services, you agree to be bound by the following Terms of Service. Please read them carefully. If you do not agree with any part of these terms, you may not use our services.

1. General Terms

Hero Gear Co. provides custom and non-custom products for purchase through our website. By placing an order, you confirm that you are at least 18 years old or have permission from a parent or guardian to use our services.

2. Pricing and Payments

  • All prices are listed in U.S. dollars and are subject to change without notice.
  • Payments are processed at checkout. By placing an order, you authorize us to charge the payment method provided.
  • We reserve the right to cancel any order due to errors in pricing or availability.

3. Custom Orders

  • Customers are responsible for providing accurate and complete design information for custom products.
  • Once a proof is approved by the customer, production will begin. Changes cannot be made after approval.
  • Custom products are non-refundable unless they are defective or do not match the approved proof.

4. Shipping and Delivery

  • Shipping times vary based on location and product type. Local orders are delivered same or next day after production is completed.
  • Hero Gear Co. is not responsible for delays caused by shipping carriers or incorrect delivery information provided by the customer.

5. Returns and Refunds

  • Custom products are non-refundable unless they arrive damaged, defective, or do not match the approved proof.
  • Non-custom products can be returned or exchanged within 14 days if unused and in their original packaging.
  • Refunds will be issued to the original payment method after the returned item is inspected.

6. Intellectual Property

All designs, logos, and content on the Hero Gear Co. website are the intellectual property of Hero Gear Co. and may not be used, copied, or distributed without express written permission.

7. Prohibited Uses

You agree not to:

  • Use our website for unlawful purposes.
  • Attempt to interfere with the security or functionality of the website.
  • Submit false or misleading information.
  • Use our products in ways that violate intellectual property laws or harm others.

8. Limitation of Liability

Hero Gear Co. is not liable for:

  • Any indirect, incidental, or consequential damages arising from the use of our products or services.
  • Delays or failures caused by events beyond our control, such as natural disasters or shipping carrier delays.

9. Changes to Terms

We reserve the right to update or modify these Terms of Service at any time. Changes will be posted on this page with an updated effective date. Continued use of our website after changes are made constitutes your acceptance of the updated terms.

10. Governing Law

These Terms of Service are governed by the laws of Virginia, United States. Any disputes will be resolved in accordance with the laws of this jurisdiction.

11. Contact Us

If you have any questions about these Terms of Service, please contact us:

  • Email: admin@herogear.co

By using our website, you agree to these Terms of Service. Thank you for choosing Hero Gear Co.!